GenieRiches Privacy Policy

At GenieRiches, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you visit our website, register an account, or use our services at GenieRiches. By using our platform, you agree to the practices described below.

Information We Collect

When you create an account or use our services, we collect several categories of personal information. We gather this data to provide our services, verify your identity, comply with our licensing obligations, and improve your experience with us.

• We collect your full name, date of birth, residential address, email address, and phone number during registration
• We collect payment information, including debit card details, PayPal account information, or bank details used for deposits and withdrawals
• We collect identity verification documents, such as your passport, driving licence, and proof of address, as required by our Know Your Customer (KYC) procedures
• We track your gaming activity, including games played, deposits, withdrawals, and wagering history
• We record technical data such as your IP address, browser type, device information, and login timestamps
• We may collect information relating to affordability checks, as required under our responsible gambling obligations

How We Use Your Information

We use the information we collect for a variety of purposes connected to operating GenieRiches Casino responsibly and lawfully. Our purposes include:

• We use your data to verify your identity and age before allowing you to play
• We use your financial information to process deposits and withdrawals securely
• We use your gaming activity to detect and prevent fraud, money laundering, and problem gambling
• We use your contact details to send you account notifications, promotional offers, and important updates about your account
• We use aggregated data to improve our website, our game selection, and our overall customer experience
• We use your information to comply with our obligations under UK Gambling Commission licence number 58267

Legal Basis for Processing

We process your personal data on several legal grounds. In most cases, we rely on the necessity of processing to perform our contract with you, to comply with our legal and regulatory obligations as a licensed operator, and to pursue our legitimate business interests, such as fraud prevention and service improvement. Where required, we will also ask for your explicit consent, for example when sending marketing communications.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners in order to operate our services effectively. These parties include:

• We share data with payment processors to complete your deposits and withdrawals
• We share data with identity verification providers to confirm your age and identity
• We share data with regulatory bodies, including the UK Gambling Commission, when legally required
• We share data with our platform provider, Dragonfish, and other technical service providers who support our operations
• We may share data with law enforcement agencies if we suspect fraudulent or illegal activity

Affordability and Responsible Gambling Checks

As part of our commitment to safer gambling, we conduct affordability checks on our players. We use the personal and financial information you provide, along with data obtained from credit reference agencies where necessary, to assess whether continued play is appropriate for you. We take this responsibility seriously and use this data solely for responsible gambling and regulatory compliance purposes.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including meeting our legal and regulatory obligations under our UK Gambling Commission licence. Generally, we retain account and transaction records for a minimum period required by anti-money laundering regulations, even after you close your account with us.

Your Rights

You have a number of rights regarding the personal data we hold about you. We are committed to honouring these rights promptly and transparently.

• You have the right to request access to the personal data we hold about you
• You have the right to ask us to correct any inaccurate or incomplete information
• You have the right to request that we delete your data, subject to our legal retention obligations
• You have the right to object to certain types of processing, including direct marketing
• You have the right to request that we restrict processing of your data in certain circumstances
• You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data properly

Data Security

We use industry-standard security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our systems employ encryption technology to safeguard sensitive information, including your payment details. We regularly review our security practices to ensure that your data remains protected while you enjoy our games and services.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website to enhance your browsing experience, remember your preferences, and analyse how our platform is used. For more detailed information about the specific cookies we use, please refer to our separate Cookie Policy.

Marketing Communications

We may send you promotional offers, newsletters, and updates about bonuses and promotions if you have opted in to receive such communications. You can withdraw your consent at any time by adjusting your account preferences or contacting our support team. We will always respect your choice not to receive marketing materials.

International Data Transfers

As GenieRiches operates within the United Kingdom, we primarily store and process your data within the UK. Where we work with third-party service providers located outside the UK, we ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children's Privacy

Our services are strictly intended for individuals who are 18 years of age or older. We do not knowingly collect personal data from minors. If we discover that we have inadvertently collected information from someone under the legal age, we will take immediate steps to delete that data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We encourage you to review this page periodically. Any significant changes will be communicated to you through our website or via email.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our support team via live chat, available 24/7, by phone, or by email at support@genieriches.com. We are here to help you understand and exercise your privacy rights at GenieRiches.